Available
Yo! I’m M Aqil Wiputra. Currently working as a Junior CX Designer at MIFX.
Passionate on product design with around 4 years of dedicated experience in the field. With a keen eye for detail and a love for simplicity.
Work experience
Junior CX Designer
MIFX
Aug 2024
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Present
Contributed to the development a new design language and maintaining it for the MIFX & Valutrades platforms, enhancing their modern look and ensuring a cohesive visual experience.
Monitor and maintain CX metrics, analyze data to gather valuable insights, and identify potential issues based on the metrics to improve the overall user experience.
Identified and improved 7+ user flows in the MIFX app using a user-centered approach and UX laws.
Led CSAT and NPS surveys to capture qualitative insights, translate user feedback into actionable design improvements, and measure key funnels on a monthly basis.
Initiated and pitched Framer as a new tool, unblocking design and marketing workflows during engineering code freezes and reducing dependency on development resources.
CX Designer Intern
MIFX
May 2024
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Jul 2024
Assisted in creating components for the MIFX Design System, contributing to easier use and greater consistency.
Helped organize Figma files and pages to reduce loading time when opening files, resulting in approximately 20% faster loading and a more structured workflow.
UI/UX Designer Intern
M-Knows Consulting
Feb 2023
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Jun 2023
Worked closely with the Tech Division to bring designs to life, ensuring smooth and efficient implementation.
Designed a cohesive and responsive experience for Kampus Gratis and LMS M-Knows, including a structured design system and a research-driven revamp of the Kampus Gratis mobile app.
